1.Order:
After the issue of your nike shoes, an automatically e-mail will inform you. In order to be informed timely about delivery status of goods.please leave a real and effective e-mail address in order.
2.Delivery Time:
Under normal circumstances,if you order and pay in the same day, the goods will be shipped the next day(if you pay in the morning,the goods will be shipped in the afternoon generally), if the shipping time is weekend, we will choose one day of weekend to ship according to orders amount. In case of holidays,we will correspondingly delay. Normal delivery of small parcels need 7-10 days to arrive to the frequently transported countries United States, United Kingdom, German,France. Other countries need 10-15 days, remote countries need 15-25 days. And if the group purchase large orders, delivery time will be increased 10-15 days on the basis of the above.
3.Transportation Method:
EMS-the default method
DHL(Another billing ,please contact customer service)
TNT(Another billing ,please contact customer service)
Shipping(Another billing,pleasecontact customer service)
| Non-default methods of transport countries: Taiwan, Netherlands, Congo (DRC), Serbia, Montenegro, Bosnia, Slovakia, Chile, Lithuania, Slovenia, Trinidad, Tobago, Uruguay, Nigeria, Liberia, Maldives, Paraguay, Mauritius, San Kia, Rwanda, Mozambique, Paraguay, Gambia Congo (Brazzaville), Venezuela and Jamaica. |
| Note: The default method of transport in these countries above in our company is not EMS，so they need to use other method of transport(such as: DHL,TNT), If you belong to the country Metioned above，Please contact our customer service about goods freight billing matters. |
4.Goods Tracking:
There will be a transport number of EMS in the e-mail that our customer service sent to you to confirm the shipping. According to this order number, you can check the current status of your order on the www.ems.com.cn/english-main.jsp.
5.Cancellations:
Should you wish to cancel your order, you must email us immediately. 25% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
6.Returns:
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 8 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding US$20 restocking fee per item. All shipping costs associated with the return of goods are the responsibility of the consumer.
7.Exchanges:
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels .When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.
